There really is no contract! You are free to cancel anytime without a bunch of cancellation fees.
We can normally get you live between 6 and 10 working days. If we are installing a new line or reactivating a stopped line, we will need to send a openreach engineer to your property to carry out the work. Your new router will arrive a few days before your go live date.
Our billing cycle starts from the 1st of the month to the last working day. So you should receive your bill by email within the first few days of the month. We will take your payment by direct debit around 3 working days after this. You can log into My Billing Portal anytime to download any of your previous bills.
Once you've signed up, we will email you a link to register with My Billing Portal. From there you check your bills and call history.
You can cancel anytime, we just need 30 days notice. Just get in touch with our customer service team and we will sort everything out for you.
Please note, canceling you Direct Debit does not constitute cancelling your services.
If you need to change the name on an account, you need get in touch with us. Some simple changes can be made over the phone with no written confirmation needed, including:
However, for some changes we will require legal proof, including:
It rarely happens, but on occasion there might be faults with the network or your equipment. If think there is a fault with your line or equipment, get in touch with us and we will do our very best to get you back up and running as soon as possible.
Absolutely! Pick the fibre deal you want then get in touch and we will arrange everything for you. If you are using one of our routers you don't normally need to change it as we make sure all the routers we supply are compatible with both broadband and fibre.
You can stay for as little or as long as you like. We just need 30 days notice to cancel your account.
UK Based Support
Our friendly UK based support team are highly trained and ready to help you whenever you need it.
We strive to bring you the best value no contract broadband in the UK, without scrimping on quality or reliability.