FAQ

Is there really no contract?

There really is no contract! You are free to cancel anytime without a bunch of cancellation fees.

How long will my phone and broadband take to go live?

We can normally get you live between 6 and 10 working days. If we are installing a new line or reactivating a stopped line, we will need to send a openreach engineer to your property to carry out the work. Your new router will arrive a few days before your go live date.

when will i receive my bill?

Our billing cycle starts from the 1st of the month to the last working day.  So you should receive your bill by email within the first few days of the month. We will take your payment by direct debit around 3 working days after this. You can log into My Billing Portal anytime to download any of your previous bills.

I'm moving home, can i stay with Simpletel?

Sure! No problem, just get in touch with our customer service team and we will do all the leg work. There may be fees associated with moving, check our Rates and charges page for more details.

How do i access my billing portal?

Once you've signed up, we will email you a link to register with My Billing Portal. From there you check your bills and call history.

How do i cancel?

You can cancel anytime, we just need 30 days notice. Just get in touch with our customer service team and we will sort everything out for you.
Please note, canceling you Direct Debit does not constitute cancelling your services.

Can I change the name on my account?

If you need to change the name on an account, you need get in touch with us. Some simple changes can be made over the phone with no written confirmation needed, including:

  • Marriage
  • Divorce
  • Spelling corrections

However, for some changes we will require legal proof, including:

  • Name change via Deed Poll
  • Gender reassignment

What do i do if there is a fault?

It rarely happens, but on occasion there might be faults with the network or your equipment. If think there is a fault with your line or equipment, get in touch with us and we will do our very best to get you back up and running as soon as possible.

Can i upgrade from broadband to fibre?

Absolutely! Pick the fibre deal you want then get in touch and we will arrange everything for you. If you are using one of our routers you don't normally need to change it as we make sure all the routers we supply are compatible with both broadband and fibre.

No nonsense, just great value broadband

No Contracts

You can stay for as little or as long as you like. We just need 30 days notice to cancel your account.

UK Based Support

Our friendly UK based support team are highly trained and ready to help you whenever you need it.

Great Value

We strive to bring you the best value no contract broadband in the UK, without scrimping on quality or reliability.